Frequently Asked Questions

Analytics Plus app for Jira is available for Jira Server and Jira Cloud deployments. The cost of the application is determined by the number of user licenses you wish to purchase. Click here for more details and to view customized plans for over 20 users.

You can try a free, 30-day trial of Analytics Plus. After that, you'll need to subscribe to a paid plan. Click here to view the available pricing models. 

Analytics Plus offers a 30-day free trial. During the trial period, you have access to all of Analytics Plus' features.

Analytics Plus offers out-of-the-box analytics using data from the following modules:

• Sprints: Detailed list of the sprints created in Jira Software.
• Backlogs: A record of every product backlog.
• Projects: List of the projects configured in Jira Software.
• Epics: Details of every epic created in Jira Software.
• Issues: A history of the issues logged in Jira Software.
• Worklog: A detailed record of the time logged in Jira Software.

Yes. You can test out Analytics Plus for free in your Jira Software application. Refer to our help documentation. for more details. Or, sign up and provide a number, and we'll give you a call to help you get started.

You can easily download and install the ManageEngine Analytics Plus app from the Jira Marketplace. For detailed steps on the installation process, refer to this documentation.

Note: You must be a Jira administrator to do this.

Since ManageEngine Analytics Plus supports single sign-on with Jira Software, users can simply click the Analytics Plus icon from the navigation bar, and select the Home button to access the application. This opens the Analytics Plus application with out-of-the-box reports and dashboards on your Jira Software data.

Data from your Jira application is synchronized automatically with Analytics Plus in 30-minute intervals. To synchronize your data manually, head to your Analytics Plus workspace from the navigation bar, and select Data Sources from the left panel. Click the Sync Now link in the page that appears to bring your data up to date in Analytics Plus.

After setting up your Analytics Plus account, you might have to wait 5-10 minutes for the initial data synchronization to complete. Once the initial data synchronization is done, subsequent changes in Jira Software will be synchronized with Analytics Plus 30 minutes.

• Yes. Technical support is free for all users, even during the trial period. There is no separate charge to receive support during the trial period.  
• You can contact technical support through:
• Email: analyticsplus-support@manageengine.com
• Phone: +1-888-720-9500
• You can also try searching our documentation online or get answers straight from our community. 

If you choose not to purchase a subscription at the end of your 30-day trial, or if you discontinue Analytics Plus during the trial period, your data will be permanently removed upon product uninstallation.