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End of Support Information

End of Support - Product Support Life Cycle Information

This page contains announcements of the end of support for the older versions of Applications Manager. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade or migrate. We recommend that our users upgrade to the latest version of Applications Manager to get full benefits of our new features, feature enhancements, critical bug fixes and the flexibility to opt for special add-ons and plug-ins.


Version
Date of Release
Latest Service Pack | Build
End of Support (EOS)
Applications Manager 17
February 27, 2024
17.0 | 170200 (Released in March 2024)
Currently supported
Applications Manager 16
July 05, 2022
16.8 | 16840 (Released in February 2024)
Currently supported
Applications Manager 15
January 13, 2021
15.9 | 15981 (Released in June 2022)
June 30 2023
Applications Manager 14
January 09, 2019
14.9 | 14911 (Released in November 2020)
September 30, 2021
Applications Manager 13
December 14, 2016
13.9 | 13990 (Released in January 2019)
June 14, 2019
Applications Manager 12
April 20, 2015
12.9 | 12900 (Released in September 2016)
April 20, 2017
Applications Manager 11
December 28, 2012
11.9 | 11912 (Released in January 2015)
December 28, 2015
Applications Manager 10
August 17, 2011
10.9 | 10900 (Released in December 2012)
August 17, 2014
Applications Manager 9
July 3, 2009
9.5 | 9500 (Released in February 2011)
July 3, 2012
Applications Manager 8
September 13, 2007
8.6 | 8602 (Released in August 2009)
September 13, 2010
Applications Manager 7
June 24, 2006
7.4 | 7410 (Released in July 2007)
June 24, 2009
Applications Manager 6
March 1, 2005
6.6 | 6600 (Released in April 2006)
March 1, 2008
Note:
    • Any bug-fixes, changes, or enhancements will not be made over Applications Manager's EOS versions henceforth. If you are currently using any of the Applications Manager EOS Versions, upgrade to the latest version here.
    • Support for existing customers with MySQL database has been deprecated from March 31, 2017. Refer this post for details.

Frequently Asked Questions (FAQs)

Question: How are the EOS versions different from EOL (end of life)?

Answer: We have announced only the end of support (EOS), not end of life (EOL) for the earlier versions and you can continue using the older versions. However, technical support will not be provided for it beyond the dates mentioned.

Question: Is the upgrade free of cost?

Answer: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.

Question: I have paid AMS for an older verion of Applications Manager recently. How long is the support valid?

Answer: Support will available till the EOS period of the AMS. After the EOS period, you will need to upgrade to our latest version.

Question: My AMS has expired. What should I do now?

Answer: Please write to our sales team (sales@manageengine.com). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

Question: At what price can the AMS be renewed?

Answer: The pricing information can be verified at our online store or at the pricing page. Do not hesitate to write to sales@manageengine.com for further clarifications.

Loved by customers all over the world

"Standout Tool With Extensive Monitoring Capabilities"

It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.

Reviewer Role: Research and Development

"I like Applications Manager because it helps us to detect issues present in our servers and SQL databases."
Carlos Rivero

Tech Support Manager, Lexmark

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