To change the port number after the Endpoint Central server is installed, follow the steps given below:
You can now establish chat sessions using the port you have configured.
You might get this error message when you try to connect a chat session. Following are the scenarios when a agent cannot be reached.
Computer is in hibernate mode.
Computer is in standby mode.
Computer is shutdown.
Computer is disconnected from the network.
Communication cannot be established between the agent and the server.
In such cases, you can try waking the computers remotely and then establish a chat session once the Endpoint Central agent is up and running.
You will receive the 'chat connection time out' error message if the chat request session has exceeded the maximum time limit of one minute. In such cases you can try to initiate the chat session again.
While initiating a chat session, you might face situations wherein the chat session has been initiated successfully but you are still unable to view the chat window. In such cases your web browser might block the pop-up. So, ensure that your browser allows pop-up from Endpoint Central.
The list of user names will be refreshed in three scenarios as specified below.
During 90 minutes refresh interval while the agent communicates with the server.
During every user logon if it is configured in the User Logon Settings.
During every user logoff.