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Features

Standard Edition

IT help desk software

Professional Edition

help desk + asset

Enterprise Edition

help desk + change + asset + project

Help Desk

     

Service Catalog

Add-on Add-on  

Automatic Ticket Dispatch

     

Problem Management

  • Problem Management Workflow
    • Problem Analysis
    • Workaround & Solutions
    • Incidents & Problem Associations
  • Optional Problem Closure Rules
  • Free Flowing Text and Attachments Support for Problem Recording
  • Comprehensive Problem Reports
Add-on Add-on  

Change Management

  • Support Different Types of Change
    • Standard Change
    • Minor Change
    • Major Change
    • Significant Change
  • Change Approval Board
  • Approved Change Reports for Scheduling
  • Forward Schedule of Changes
  • Change Calender for Easy Scheduling
  • Change History
Add-on Add-on  

Custom Module

     

API Integration

     

Automated Billing

     

Flexible Billing Module

     

Live Chat

     

QuickBooks Integration

     

Project Management

Add-on Add-on  

CMDB

  Add-on  

Account Based Color Themes

     

Asset Depreciation Assessment

     

Automatic Email to Ticket Conversion

     

Active Directory Integration

     

LDAP Integration

     

Import from CSV Files

     

User Survey

     

Complete History of Request

     

Multi Site Support

     

Scheduler

     

Remote Desktop Sharing - Across Networks

(Through Internet - 1 concurrent session for free)
Refer here for details
Add-on Add-on Add-on

Remote Desktop Sharing - Within Network

(Without Internet)
Refer here for details
     

Computer Telephony Integration

Add-on Add-on  

IT Help Desk Reports

  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
     

Automatic Dispatch

     

SLA Management

     

Priority Matrix

     

Load Balancing

     

Automatic Case Routing

     

Auto Device Discovery

     

Notify Technicians

     

Holidays / Operational Hours

     

Knowledge Base

     

Self Service Portal

     

Asset Management

     

Purchase Management

     

Contracts

     

Custom Request Form Templates

     

Flash Reports

     

Fail Over Service

Add-on Add-on Add-on

Mobile Client

  • iPhone
  • Android
  • Operating Systems Supported
  • Windows
  • Export as CSV, XLS & PDF
  • Linux
     

Database Support

  • PostgreSQL
  • MS SQL
     
Free Up to 5 technicians NA NA

Paid Version (starts at)

US$ 1,445 Annually

(10 technicians)

US$ 1,445 Annually

(2 technicians and 250 nodes)

US$ 2,545 Annually

(2 technicians and 250 nodes)

Please contact sales@manageengine.com to get your quote.

 

Plans & pricing

Find the perfect fit for your help desk

Open tab
Standard
IT help desk software
starts from
$1,445 Annually
(10 technicians)
 
Open tab
Professional
Help desk + asset management
starts from
$1,445 Annually
(2 tech and 250 nodes)
 
Open tab
Enterprise
Help desk + change + asset + project
starts from
$2,545 Annually
(2 tech and 250 nodes)